- Shipping & Returns
Shipping & Returns
All orders are shipped via UPS (United Parcel Service) with an adult signature required unless we are instructed otherwise. If you would prefer to have your package delivered without a signature, please call our customer service number to request our No Signature Required Form. This form will be sent to you and must be returned before your package will be shipped. You can also download a form via the Service Forms link in the Customer Service section.
Shipping Fees: (subject to change without notice) If your order requires special handling listed below, call us at 310-475-0249 and let us know. The appropriate shipping charges will be added to your order.
$13.85 UPS Flat Ground Rate
$30.25 2nd Day
$25.85 3rd Day
Our products are made from the highest quality ingredients available. There are no short cuts anywhere with our 100% natural items.
Everyone's body is unique and therefore in order to obtain the best results we ask that you keep us informed as to your dosage, how you feel and your results beginning your first week. Should we make adjustments to customize the products you have, we recommend a brief follow up to know that you are on your way with great results. Your success may depend on the personalization of your product. For decades our customers have had great results when following up with our counselors, when needed. If after counseling and customizing the dosage it still appears to be unsatisfactory we will be glad to refund up to 50% of the cost of your products within the first 30 days of your purchase. Shipping costs excluded.
Please complete the following simple 3-step process:
Call 800-711-JUDY (5839) to speak with a Customer Care Consultant for customization of your product and counseling.
If the counseling (or free samples) has not remedied your situation, you need to receive an RMA# (Return Material Authorization). All products are returned to sender without RMA.
To ensure ongoing quality control we request you share the reason for your return on a note in the box with your counselors name is required. Return package with written explanation, RMA# and the unused portion of the product in the original container with postage paid for proper credit.
No returns will be accepted after 30 days or on any exchanged or sale items.
Our nutritional products are meant to be used as dietary supplements. We therefore cannot guarantee any health outcome.
If a product is returned unopened or is refused for any reason we will deduct a 15% restocking fee and the shipping charges from any credit or exchange.
Shipping costs excluded.